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The Castlery Club
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Frequently Asked Questions
Shopping & Payment
Do you have Care Instructions available?
Do you have a showroom?
How much is delivery?
Do you offer financing options?
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Store Credits & Vouchers
What are Store Credits and how can I start earning?
How do I use my store credits?
I'm facing an error using the email referral box. What went wrong?
I’m not getting any credits for my referrals. What should I do?
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Delivery & Assembly
How long will it take my item to arrive?
How much is delivery?
Can I self-collect the furniture?
How do I prepare for my delivery?
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My Order
Can I make changes to my contact details after confirming order?
My order has been dispatched. Can I still make changes?
Can I change or cancel my order?
My Account
How do I unsubscribe from your mailing list?
How do I reset my account password?
I'm facing an error using the email referral box. What went wrong?
How do I leave a review?
Returns, Exchanges & Warranty
Who do I contact for repair and/or installation queries?
Can I return my item?
Do you offer guarantees for your products?
What should I do if I receive a defective product?
Products
Are all your products listed on your website?
Where is your furniture made?
Are your items true to pictures?
How do your sofas and chairs sit?
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